Last updated: 27 September 2026
This policy explains what personal data Acute Market Insights Private Limited ("Rydmitra", "we") collects through the Rydmitra customer app, the Rydmitra Captain app and rydmitra.com, why, and your choices. We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
1. What we collect
Customers
- Mobile number (for login), name, email and gender if you add them.
- Pickup and drop locations, saved places, and your location while you use the app to set a pickup point.
- Ride history, fares, wallet transactions, ratings and support tickets.
Captains
- Mobile number, name, address, date of birth, gender and photo.
- Vehicle details and KYC documents: driving licence, vehicle registration (RC), insurance, permit, Aadhaar and PAN.
- Precise location every few seconds while on duty (online) and during trips. Location is not collected while you are offline.
- Trips, earnings, settlements, ratings and support tickets.
Payments
Online payments are processed by our payment gateway partner. We do not see or store your full card number, CVV or UPI PIN; we receive only the payment status and reference.
Device information
Basic technical information (device model, app version, IP address) to keep the service secure and fix problems.
2. Why we use it
- To create your account, match customers with nearby captains, show live trip progress and calculate fares.
- To verify captains and keep rides safe, including investigating complaints and incidents.
- To process payments, refunds and captain settlements, and to issue invoices.
- To provide support, send ride and account messages (such as OTPs), and prevent fraud.
- To meet legal obligations, such as tax records and requests from authorities under law.
3. Who we share it with
- During a ride: the captain sees the customer's name, phone number, pickup and drop; the customer sees the captain's name, phone number, rating, vehicle and live location. Phone numbers are hidden again once the ride ends.
- Service providers who work for us: cloud hosting (Amazon Web Services, servers in Mumbai, India), maps and address search (Google Maps Platform), SMS for OTPs, and the payment gateway. They may use the data only to provide their service to us.
- Authorities, when required by law or to protect someone's safety.
We do not sell your personal data.
4. How long we keep it
We keep your account data while your account is active. Ride, payment and invoice records are kept for as long as tax and other laws require (generally up to 8 years). Captain KYC documents are kept while the captain is registered and as long as required by law afterwards. Other data is deleted or anonymised when no longer needed.
5. Security
Data is sent over encrypted connections (HTTPS) and stored on secured servers in India. KYC documents can be opened only by authorised staff, and every staff action is logged.
6. Your rights and deleting your account
You can see and correct your profile in the app. You may ask us for a summary of your data, correction, or deletion of your account and data by raising a ticket in the app (Help & Support) or writing to support@rydmitra.com from any email address, mentioning your registered mobile number. We verify the request and delete the account within 30 days, except records we must keep by law (see section 4). Pending dues or an ongoing ride must be settled first.
7. Children
The apps are not meant for anyone under 18. We do not knowingly collect data from children.
8. Changes
We may update this policy; the date at the top shows the latest version, and important changes are announced in the app.
9. Grievance Officer and contact
Acute Market Insights Private Limited, 1, Anand Chowk, Nr. Ashokbhai Vado, Dwarka, Gujarat, India - 361335
Email: support@rydmitra.com · Phone: +91-00000-00000
We acknowledge complaints within 48 hours and resolve them within 30 days.